Entry-Level Knowledge and Data Support Analyst
Toronto—Hybrid
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Full-Time
The Opportunity
Are you a natural problem-solver with a passion for learning and helping others? Looking to kickstart your career in customer success, operations, or tech? BorderPass is hiring an Entry-Level Knowledge and Data Support Analyst to join our growing team.
In this role, you’ll collaborate with experienced team members to deliver top-tier customer support. You’ll gain hands-on experience with tools like Intercom, help build self-service resources, analyze support trends, and learn the inner workings of a fast-moving tech company.
Key Responsibilities
- Respond to customer inquiries with empathy and problem-solving skills
- Create and maintain self-service content like FAQs and Help Center articles
- Work with chatbot technology and help optimize automated support flows
- Analyze support data to identify trends and improve customer experience
- Collaborate with Product, Engineering, and Sales to support a seamless customer journey
- Gain practical experience with support platforms like Intercom and knowledge base tools
Who You Are
- A strong desire to help people and solve problems
- A quick learner eager to grow in customer success or operations
- Clear, confident communicator with a positive, proactive attitude
- Curiosity about how tech and data systems work behind the scenes
- Comfortable navigating ambiguity and working in a startup environment
- Bonus: Experience using customer service tools (e.g., Intercom, Zendesk) or writing support content — but not required
Details
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Salary:
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Participation in company equity program
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Employment Type:
Full-Time
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3
weeks of vacation
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Location:
Toronto—Hybrid
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Must be in office 1-2 days per week
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About BorderPass
BorderPass is a rapidly growing tech company building the world’s largest global mobility platform. Increasing trust and transparency in the immigration and mobility space, our innovations empower newcomers, schools, and employers with accessible, easy-to-use, and responsible solutions.
Submit Your Application
BorderPass is dedicated to fostering a diverse and inclusive work environment. We warmly invite applicants from all communities and backgrounds without regard to race, religion, gender, age, or sexual orientation.
